Cancellation Policy

At Spanish Education Hub, we are committed to delivering high-quality online Spanish lessons designed for the diverse needs of our adult learners. Recognizing that there may be unforeseen circumstances leading to the cancellation of a scheduled lesson, our cancellation policy strives to be equitable for both our esteemed students and our devoted instructors.

Cancellation Timeframes and Refunds
  • *Less than 12 hours before the lesson**: If a student cancels their lesson less than 12 hours prior to the scheduled start time, they will forfeit the lesson and receive no refund.

  • *Within 24 hours before the lesson**: If a student cancels their lesson more than 12 hours but less than 24 hours prior to the scheduled start time, they will receive a 50% refund of the lesson fee.

  • *More than 24 hours before the lesson**: If a student cancels their lesson more than 24 hours prior to its scheduled start time, they will receive a full refund or the option to reschedule, whichever they prefer.

Consecutive Cancellations Penalty
  • If a student cancels three lessons consecutively, regardless of the notice provided for each cancellation, they will incur a penalty equivalent to the cost of one lesson from their chosen package.

How to Cancel
  • To cancel a lesson, please log in to your student portal on the Spanish Education Hub website and follow the instructions for lesson cancellation. Alternatively, you can contact our customer service team via email at [contact@spanisheduhub.com]

No-Show Policy
  • Should a student fail to attend a scheduled lesson without prior cancellation, it will be deemed a "no-show". No refunds will be issued for no-shows, and the lesson will count as completed.

Exceptions
  • Emergencies and extenuating circumstances are understandable. If such a situation prevents you from attending or adequately cancelling a lesson, please get in touch with our customer service team as soon as possible to discuss your case.

Updates and Changes
  • Spanish Education Hub retains the right to revise or amend this cancellation policy when necessary. Students will be notified of any changes through email, and updates will also be posted on our website.

We appreciate your choice in Spanish Education Hub for your Spanish learning adventure. Our dedication lies in offering an optimal learning experience, and your understanding and adherence to our cancellation policy play a pivotal role. Should you have any inquiries, please don’t hesitate to reach out.

Student-Teacher Code of Conduct

This Code of Conduct serves to ensure a respectful, secure, and conducive learning environment at Spanish Education Hub. Both students and teachers are expected to uphold these standards to foster a collaborative educational atmosphere.

Mutual Respect
  • Students and teachers must treat each other with courtesy, respect, and dignity.

  • Disparaging remarks, discriminatory comments, or any form of harassment will not be tolerated.

Professional Boundaries
  • Both parties should maintain appropriate and professional boundaries at all times.

  • Personal information should only be shared when it's pertinent to the learning process.

  • Communication outside of scheduled lessons or the official platform should remain professional and related to the course content.

Punctuality
  • Students and teachers must be punctual for scheduled lessons. There is a 10 minute waiting tolerance.

  • If either party anticipates being late or missing a session, prior notice should be given with as much lead time as possible.

Preparation
  • Teachers are expected to be well-prepared for each lesson, having all necessary materials and a lesson plan in place.

  • Students are encouraged to come to each session prepared with completed assignments and relevant questions.

Communication
  • Any concerns regarding the course, teaching methods, or related topics should be communicated openly, yet respectfully.

  • Feedback should be constructive and aimed at fostering growth and understanding.

Academic Integrity
  • Students are expected to submit their own work and not engage in plagiarism or cheating.

  • Teachers are to provide original content and resources, giving credit where credit is due.

Privacy and Confidentiality
  • Personal information shared in the context of a lesson should remain confidential unless explicit permission is given for its disclosure.

  • Both parties are responsible for ensuring they use secure internet connections and devices during online sessions to protect their privacy and data.

Technology Etiquette
  • During online lessons, both students and teachers should ensure they are in a quiet environment, free from distractions.

  • Video and audio should be clear, and both parties should dress appropriately, as they would in a face-to-face educational setting.

Conflict Resolution
  • In the event of disagreements or misunderstandings, both parties should approach the situation with an open mind and aim for a peaceful resolution.

  • If conflicts cannot be resolved between the student and teacher, Spanish Education Hub administration should be contacted to mediate.

Continuous Improvement
  • Both teachers and students are encouraged to engage in continuous learning and professional development to improve their skills and contribute positively to the Spanish Education Hub community.

This code aims to cultivate a positive, productive, and respectful learning environment. Any breach of this code may result in appropriate corrective actions, as determined by the Spanish Education Hub administration. We thank both our students and teachers for their commitment to upholding these standards.